Refund and Return Policy

ATELIA Minsitry PTY LTD

ABN: 20 697 532 657

REFUND AND RETURN POLICY

Your rights under Australian Consumer Law and our returns process

Effective Date: june 2026

Version: 1.0

Last Updated: june 2026

1. Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This statement is required under the ACL and applies to all products sold through our website, whether purchased domestically or internationally, at full price or on sale.

2. Faulty, Defective, or Misdescribed Products

If you receive a product that is faulty, defective, or does not match its description, you are entitled to a remedy. You do not need the original packaging to obtain a remedy. You will need to provide proof of purchase (order confirmation email, receipt, or bank/credit card statement).

2.1 Major Failures — Your Choice of Remedy

You can choose either:

  • A full refund to your original payment method; or

  • A replacement product of the same type.

2.2 Minor Failures — Our Choice of Remedy

We will offer one of the following:

  • A free repair within a reasonable time;

  • A replacement product; or

  • A refund.

3. Change of Mind Returns

While not required by law, we offer a 14-day change of mind return policy for your convenience, subject to the following conditions:

  • The item must be unworn, unwashed, and in its original condition with all tags attached.

  • You must provide proof of purchase.

  • Return shipping costs are the customer’s responsibility.

  • Refunds will be issued to the original payment method, excluding original shipping costs.

  • Custom or personalised items are not eligible for change of mind returns.

  • Sale items are eligible for change of mind returns provided they meet all other conditions above.

4. How to Initiate a Return

To return a product, please:

  1. Email us at support@ateliaministry.com with your order number, description of the issue, and photographs (if applicable).

  2. We will assess your request and respond within 2–5 business days with instructions.

  3. Once approved, ship the item to the address provided, using a trackable shipping method.

  4. Upon receiving and inspecting the returned item, we will process your remedy within 5–10 business days.

5. Return Shipping Costs

  • Faulty/defective products: We will cover reasonable return shipping costs, or arrange a prepaid return label.

  • Change of mind: Return shipping is at the customer’s expense.

  • Bulky or difficult-to-remove items: We will arrange collection at our cost, within a reasonable time.

6. Refund Processing

Refunds will be issued to your original payment method within 5–10 business days of receiving and inspecting the returned product. Please allow additional time for your bank or payment provider to process the refund.

7. International Returns

International customers are entitled to the same ACL consumer guarantee rights as domestic customers if the purchase was made through our Australian website. Some countries also give consumers additional statutory rights — for example, customers in the United Kingdom generally have a statutory 14-day cooling-off period to cancel an online order for any reason. Where such rights apply, we honour them, and our 14-day change of mind policy is designed to align with these standard cooling-off periods. Return shipping for international orders is at the customer’s expense for change of mind returns. For faulty products, please contact us before returning the item so we can arrange the most cost-effective solution.

8. Exchanges

If you would like an exchange instead of a refund, please contact us. Exchanges are subject to product availability.

9. Exclusions

We are not required to provide a remedy if:

  • You simply changed your mind (beyond our voluntary 14-day change of mind policy period).

  • You caused the fault or damage through misuse, abnormal use, or failure to follow care instructions.

  • You were made aware of the fault before purchase (e.g., an item was discounted because of a disclosed defect).

  • Gift cards (gift cards are non-refundable and non-exchangeable).